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frequently asked questions
Our turnaround time for orders varies depending on the specific products and quantity ordered, but generally, we aim to complete orders within 7-10 business days. If you have a specific deadline, please let us know and we will do our best to accommodate your needs.
We accept most standard file types, including .ai, .eps, .pdf, .jpeg, and .png. If you have any questions about artwork requirements or file types, please don't hesitate to contact us.
Our minimum order quantity for most products is 12 units. However, some products may have a higher minimum order quantity, so please check with us for specific product requirements.
Yes, you can mix and match garment sizes and colors for most products. However, some products may have specific limitations or restrictions, so please check with us for specific product requirements.
Yes, we offer rush orders for an additional fee. Please let us know if you have a specific deadline and we will do our best to accommodate your needs
We stand behind the quality of our products and strive for 100% customer satisfaction. If you are not satisfied with your order, please contact us and we will work with you to resolve the issue. We do not offer returns or exchanges for custom-made products unless they are defective or damaged upon receipt.